We focus on tasks that can be completed within the time limits set by your account level. We aren’t overbearing in how we track, but we also want to offer – and expect – fairness in return.
The types of tasks that we can handle are installing and setting up plugins, fixing style issues, and offering support on how to find and setup new features your website.
If a task will take too long, we’ll tell you in advance so that we can work something out. If a task goes over because of a mistake on our end, you won’t be penalized.
We’ve created a handy list of some of the maintenance tasks supported in our plans. The list isn’t exhaustive, and if you want to confirm that you’ll be covered, contact us with your needs, and we’ll make it work for you.
Posted in: Support