It can be hard to determine if a task qualifies for regular maintenance or not. We want to make sure that you get the most value out of our support, and we also want to fairly represent the time spent on requests.
Here are a few of the tasks that are considered part of our maintenance plans:
Plugins and Themes
- Recommending Plugins
- Recommending Themes
- Installing and configuring plugins
- Creating child themes for edits
Updates
- Updating and testing WordPress core
- Updating and testing themes
- Updating and testing plugins
- Rolling back failed updates and assessing solutions
Protection
- Site Backups
- Site Security Monitoring
- Cleaning up malware
- Removing Spam Comments
SEO and Performance Tasks
- Setting Up a Sitemap
- Pagespeed Testing
- Setting up a caching plugin
- Setting up a CDN
- Checking Google indexing
- Optimizing images
- Setting up redirects
General
- Adding new pages, posts, events, or products
- Fixing “White Screen of Death”
- Setting up favicons
- Setting up header images or logos
- Adding featured images, tags, and categories to posts
- CSS tweaks
- Email support
Tasks that are generally separate costs:
- Phone support
- Setting up Google Apps
- Setting up email accounts
- Facebook related services
- Creating new or custom themes
- Migrating a site between hosts
- Cleaning up previously hacked sites
- Transfer a non-WP site to WordPress
- Updating custom themes
- Updating customized plugins
- Creating Google business listings
- Creating/finding images
- Updating custom themes
- Updating customized plugins
- Creating Google business listings
- Creating/finding images
- Creating, editing, or copywriting site content
- Resolving plugin conflicts
- Paid marketing campaigns
- Configuring site DNS or SSL
- Building custom plugins
- Making sites responsive for mobile
- Supporting multi-site setups
- Branding, logo design, or asset design
If you don’t see your task listed here, connect with us to see if we can help you with your problem.